This service provides an in-depth, real-world assessment of care delivery through embedded, on-shift observation. Unlike desk-based audits, the review focuses on how care is actually delivered day-to-day, identifying the gaps between policy and practice.

By being on the floor observing real working practices of the service we are able to give a unique and honest insight into culture and real time care delivery.

We assess what policies say should happen versus what actually happens on shift, and give a full report on findings that could take your service from good to outstanding!