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What This Service Is
• A short-term, non-intrusive placement alongside staff, during normal shifts
• Observation only – no direct care, no medication administration, no management decisions
• A supportive, improvement-focused audit aligned with CQC Key Lines of Enquiry (KLOEs)
What Is Assessed
• Person-centred care and dignity in practice
• Staff knowledge, confidence, and culture
• Safeguarding awareness and response
• Medication practices (observational only)
• Record keeping vs lived care
• Leadership visibility and shift management
• Communication between staff, residents, and families
• Compliance readiness for CQC inspection
What You Receive
• A comprehensive written audit report
• Clear identification of strengths and risks
• Practical, prioritised recommendations
• An action plan aligned to CQC expectations
• Optional follow-up support
Who This Is For
• Care homes preparing for CQC inspection
• Services rated Requires Improvement or Inadequate
• Providers experiencing staff turnover or complaints
• Managers who want an honest external perspective